Privacy Policy

The service is operated by PIXCRM (“we”, “us”). For privacy requests about the platform, email privacy@pixcrm.app. If you are an end user of a customer organization, contact that organization first for questions about how they use FLOW to process your data.

This policy applies to the FLOW web application, APIs, official browser extensions published by us that connect to FLOW, and related operational communications (e.g. security notices, billing). It does not cover third-party sites or integrations you choose to connect; those services have their own policies.

We may process: account and profile data (name, email, role, preferences); authentication and security data (sessions, device/browser metadata, audit logs); workspace content you or your organization stores in FLOW (e.g. contacts, companies, campaigns, messages, files, automation definitions); usage and diagnostics (feature usage, error logs); support interactions; and billing data. Payment card details are handled by our payment provider (e.g. Stripe); we do not store full card numbers on FLOW application servers.

We use data to provide, secure and improve the service; authenticate users; operate multi-tenant workspaces; prevent abuse and fraud; comply with law; invoice and collect payment; provide support; and communicate important service information. Depending on your jurisdiction, legal bases may include contract, legitimate interests (balanced against your rights), legal obligation, and consent where required (e.g. certain cookies or marketing communications).

We use cookies and similar technologies for session management, language/locale preferences, security (e.g. CSRF protection where applicable), and to remember UI choices. You can control cookies through your browser settings; disabling essential cookies may prevent sign-in or core features from working.

We use trusted infrastructure and service providers (e.g. hosting, email delivery, observability, payment processing) under written agreements with confidentiality and data-protection obligations. They may only process data on our instructions. We do not sell your personal data. We may disclose information if required by law or to protect rights, safety, and the integrity of the service.

Your data may be processed in countries other than your own where we or our subprocessors operate. Where required, we implement appropriate safeguards (such as standard contractual clauses) in line with applicable regulations.

We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Workspace content is generally retained until your organization deletes it or closes the workspace, subject to backup cycles and legal holds. Technical logs may be kept for shorter rolling periods.

We implement administrative, technical, and organizational measures designed to protect data against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; please use strong passwords and protect your credentials.

Depending on applicable law (including GDPR and LGPD), you may have rights to access, correct, delete, or export personal data; restrict or object to certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority. To exercise rights relating to your FLOW account, contact us at privacy@pixcrm.app. For data your employer or client entered about you as a contact in their workspace, that organization is usually the controller and can assist you.

FLOW is a business-to-business platform and is not directed at children. We do not knowingly collect personal data from children without appropriate parental authority. If you believe we have collected such data, contact us and we will take appropriate steps.

We may update this page from time to time. We will adjust the “Last updated” date above and, when appropriate, provide additional notice (e.g. in-product or by email) for material changes.

Questions about this Privacy Policy: privacy@pixcrm.app